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Case Study: El Rio Community Health Center

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White Paper from TigerText

El Rio Community Health Center provides primary care to over 79,000 people at 17 locations in the Tuscan community of Arizona. El Rio, in striving to be a national model of excellence in health care, offers 24/7/365 consultation services for its patients. Providing patients around the clock care poses unique communication challenges for El Rio. Previously, El Rio would directly forward patient calls and voicemails to the providers but this process was very difficult to manage.

This white paper examines how El Rio implemented secure text messaging to improve their current workflow and optimize patient care.

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